Shipping & Returns Policy
Company Name: Digital Dwell LLC
Address: 212 N 2nd St Ste 100, Richmond, KY 40475
Phone: +1 (859) 869-9756
Email: info@digitaldwell.shop
Website: www.digitaldwell.shop
Shipping Policy
At Digital Dwell LLC, we aim to deliver your favorite home décor items to your door quickly and reliably.
📦 Processing Time
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.
🚚 Shipping Methods & Delivery Times
Standard Shipping: 3–7 business days (U.S. only)
Expedited Shipping: 1–3 business days (available at checkout)
Shipping times may vary depending on your location and selected shipping method.
🌎 Shipping Locations
We currently ship within the United States only.
We do not ship internationally at this time.
💵 Shipping Costs
Shipping charges are calculated at checkout based on your selected method and delivery location.
Free shipping may be offered during promotional periods or on qualifying orders (e.g., $75+).
📦 Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Returns & Exchanges Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
🔁 Return Eligibility
Returns are accepted within 30 days of delivery.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase is required (order confirmation or receipt).
❌ Non-Returnable Items
The following items cannot be returned:
Used or damaged items
Clearance or final sale items
Custom or personalized products
Gift cards
💸 Return Process
Email info@digitaldwell.shop with your order number and reason for return.
We will provide return instructions and a return shipping label (if applicable).
Once we receive and inspect the item, a refund will be processed within 5–7 business days.
🚚 Return Shipping Costs
If the return is due to our error (wrong or defective item), we’ll cover return shipping.
For all other returns, shipping costs are the customer’s responsibility and may be deducted from your refund.
🔄 Exchanges
We currently do not offer direct exchanges. Please return your item and place a new order if needed.
Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 7 days of delivery at info@digitaldwell.shop with photos and your order number.
We’ll arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about shipping or returns, we’re here to help:
📧 Email: info@digitaldwell.shop
📞 Phone: +1 (859) 869-9756
📍 Address: 212 N 2nd St Ste 100, Richmond, KY 40475